Uber Greenlight Hub - Midcity La Photos (2024)

FAQs

How long does it take Uber to approve photo? ›

The approval typically takes 2 hours. Once approved, your photo updates on both your rider and driver accounts.

Your leads will need to visit a Greenlight Hub to get their profile picture taken and activate their account. Greenlight locations also offer in-person support and signup help. You can find the addresses and opening hours of Greenlight Hubs available in your city at the link below.

Why am I being asked to take a photo of myself? Because your safety and security, including the security of your courier account and access to the Uber Driver App, is a top priority, we've introduced an identity verification check to help us ensure only you or your appointed substitutes can access your account.

At Uber, safety is a top priority. Taking steps to verify your identity helps us confirm that the person using your account is you—and not someone pretending to be you. We do this to help keep our users safe, and to help prevent unauthorized people from using your account.

In most places, when you take this photo in the app, it is sent to us and shared with Microsoft, our service provider. Microsoft, operating under our instructions, then uses facial verification software to compare this photo with the profile photo you previously uploaded.

To protect everyone using the platform, your profile photo can only be uploaded if your appearance has changed making you unrecognizable, such as: Significant weight changes. Facial deformation. Medical conditions.

Greenlight Hubs are closed until further notice

To protect the community, as well as the Uber customer support experts who help them every day, we are temporarily closing all Greenlight Hubs in the US and Canada until further notice.

No. But it does occasionally require drivers to verify (by showing your face to the app) that someone who matches the picture on file with Uber is the one driving the car, before allowing the driver to accept another ride request.

How long does Uber verification take? ›

Timeline for Uber's background check process

Uber's background checks typically take between 3 to 5 business days.

Why does Uber require account and/or identity verification? At Uber, safety is a top priority. We require users of certain products to verify their accounts or identities to enhance user safety and help prevent unauthorized account access.

Ensure the following to avoid document rejections:

All four corners of the document should be visible. The type of document must match what's requested. Check that the document isn't expired and won't expire within the next six months. The document should be legible with no missing information.

Confirming the identities of riders and drivers helps protect the Lyft community. We store and maintain information as described in our Privacy Policy and Terms of Service. The photo you submit may become your profile picture which will be seen by drivers and co-riders while in a ride.

Reasons for delay

Delays might occur if the vendor: Needs extra details: Sometimes, they may require more information to confirm your Social Security number or need you to upload a copy of your driver's license.

We will be reaching out within 3-5 business days about our decision regarding your eligibility to drive or deliver with Uber.

The specialist compares the selfie with your profile picture and with photos you might have previously uploaded to confirm your identity. This usually takes a few hours to complete. Important tips: Ensure your face and neck fits within the picture.

We typically review documents in less than 30 minutes

Note: It may take up to 48 hours for your documents to be reviewed and verified.